REFUND, RETURN AND SHIPPING POLICY

THE MORNING STAR MINISTRIES LTD trading as TMS Ministries

Effective date: 9 October 2026
Website: https://www.tmsminis.com

1. Purpose of This Policy

This policy explains the shipping arrangements and the process for requesting returns, replacements, cancellations and refunds for purchases made directly through www.tmsminis.com.

Legal company name: THE MORNING STAR MINISTRIES LTD
Trading name: TMS Ministries
Email: info@tmsminis.com
Telephone: +27 84 373 8275

Nothing in this policy removes or restricts consumer rights that apply under law.

2. Shipping Destinations

Physical books and other physical products purchased directly through our website are currently shipped to addresses in South Africa only.

Physical orders are dispatched from South Africa.

Digital downloads, online courses, recordings and services may be available to customers in other countries, subject to the terms and availability stated in the relevant listing.

Please provide a complete and accurate delivery address at checkout.

3. Order Processing and Dispatch

Our usual processing and dispatch period is 2–5 business days after payment and order details have been confirmed.

Business days exclude weekends and applicable public holidays.

This is the estimated handling period before dispatch. It is not a guaranteed delivery timeframe.

If an item is unavailable or an unexpected delay affects your order, we will make reasonable efforts to contact you and explain the available options.

4. Delivery Times and Shipping Charges

Estimated delivery after dispatch: To be confirmed.

The applicable delivery method, shipping charge and estimated delivery period must be displayed at checkout or otherwise communicated before you complete your purchase.

Delivery times may vary according to the courier, destination, public holidays and circumstances outside our reasonable control.

Where tracking information is available, we will provide it or communicate how it can be accessed.

If your order has not arrived within the delivery estimate provided at checkout or in your order confirmation, contact info@tmsminis.com with your order number.

We will comply with applicable legal requirements concerning delivery deadlines and remedies for delayed or undelivered orders.

5. Books Damaged During Shipping

We want customers to receive books in good condition.

If a printed book arrives damaged during shipping, you may request a replacement.

Please follow these steps:

1. Email info@tmsminis.com as soon as reasonably possible after receiving the damaged book.

2. Include your order number and the title of the book.

3. Describe the damage and, where possible, provide clear photographs of the book and packaging.

4. Follow the return or replacement instructions provided by our customer service team.

We will assess the information and arrange a replacement for an eligible book damaged in transit.

If a replacement cannot reasonably be supplied, we will discuss an appropriate remedy, including a refund where required by law or otherwise appropriate in the circumstances.

We will explain whether the damaged book needs to be returned and how the return should be arranged.

The reporting process described here does not remove any statutory rights relating to damaged, faulty or misdescribed goods.

6. Change-of-Mind Returns

Your right to return an item because you have changed your mind depends on the applicable law, the type of product and the circumstances of the purchase.

Where a statutory cancellation right applies, you may exercise that right within the relevant period and subject to the legal requirements.

For eligible online purchases covered by UK distance-selling rules, consumers generally have 14 days after receiving physical goods to notify the seller that they wish to cancel. Further rules govern the return of goods and the timing of refunds.

Where no statutory right applies, we may consider a change-of-mind return or exchange at our discretion.

Please contact us before returning an item.

Nothing in this section excludes or limits mandatory consumer rights.

7. Return Address and Return Instructions

Please contact us before sending any return so we can confirm the correct procedure and identify your order.

Returns address:

THE MORNING STAR MINISTRIES LTD / TMS Ministries
5 Caesars Close
Centurion Golf Estate, Highveld
Centurion, 0157
South Africa

Do not send a return until you have received instructions from our customer service team.

For damaged, faulty or incorrectly supplied items, we will explain the appropriate return and replacement arrangements. Responsibility for return shipping costs will be determined in accordance with applicable law and the circumstances of the return.

8. Refunds

Where a refund is approved or legally required, it will be processed using the original payment method where practicable and as required by law.

The time it takes for funds to appear in your account may depend on your payment provider or financial institution.

Where applicable legislation requires a refund within a specified period, we will comply with that requirement.

We will communicate the outcome of your request and any further steps needed.

9. E-books and Digital Downloads

Digital products are supplied electronically through the delivery method specified at checkout or in the product description.

If you cannot access a purchased download, contact info@tmsminis.com and provide your order details.

Digital content may be subject to special cancellation rules. Where applicable law permits immediate supply during a cancellation period and requires express consent and acknowledgement of the resulting effect on cancellation rights, we will obtain the required consent before delivery.

Nothing in this policy removes rights concerning digital content that is faulty, misdescribed or not supplied as agreed.

10. Online Courses and Recordings

Online courses and recordings are subject to the access arrangements described on the relevant product page.

If a technical problem prevents you from accessing a purchased course or recording, contact info@tmsminis.com so we can investigate.

Refund and cancellation requests will be assessed according to the relevant product terms, applicable statutory rights and the circumstances of the request.

Any course-specific cancellation deadlines, access periods or restrictions must be disclosed before purchase.

11. Event Tickets and Bookings

Event tickets, conferences, workshops, appointments and other bookings are subject to the conditions displayed in the relevant listing.

If you wish to cancel or transfer a booking, contact info@tmsminis.com.

If we cancel an event or cannot provide a purchased service, we will communicate the available arrangements, including any refund required by law.

Event-specific cancellation conditions must be displayed before payment and cannot override mandatory consumer rights.

12. Orders Purchased Through Amazon

Some TMS Ministries books are also available through Amazon.

If you purchased a book through Amazon rather than directly from www.tmsminis.com, please use the order details and return process associated with your Amazon purchase in the first instance.

Amazon's marketplace and return procedures may differ from those applicable to purchases made directly through our website.

This section does not remove any legal rights you may have against the relevant seller.

13. Missing Orders and Delivery Problems

If your order has not arrived within the delivery estimate provided at checkout or in your order confirmation, please email info@tmsminis.com.

Include your order number, delivery address and any tracking reference you received.

We will make reasonable efforts to investigate the issue and communicate the next steps.

14. Contact Us

For shipping enquiries, return requests, damaged books, replacements or refunds, contact:

THE MORNING STAR MINISTRIES LTD trading as TMS Ministries

Email: info@tmsminis.com
Telephone: +27 84 373 8275

Returns address:
5 Caesars Close
Centurion Golf Estate, Highveld
Centurion, 0157
South Africa

Please include your order number in order-related correspondence.